Listed below are the most common questions we are asked. If you cannot see the answer to your query here, please do not hesitate to call us on 0845 3096356 or email us at firstname.lastname@example.org
Prices all of our prices include vat at the current rate and on selected items free delivery is included.
Shipping & Delivery
We endeavour to dispatch orders on a next working day of receiving full payment.
We deliver to uk mainland, Scottish Highlands, Isle’s and Off shore please note there will be increased shipping charges our shipping charges are based upon either the product(s) cubed weight or the product(s) deadweight, whichever is the heaviest is used for the calculation. These prices are in accordance with what we are charged by our carriers. If you are looking to purchase multiple items, please contact us for the best price on the items and the shipping. All products are currently shipped from our warehouse in Long Eaton. We will issue you with a tracking number once your product has been shipped. This will allow you to check on our couriers website and track the delivery of your item(s).Please note that all deliveries are to the front door step of a ground floor dwelling only. Our carriers will not deliver upstairs or via lifts. To protect our customers, we can only offer shipping to the cardholder’s address, which will be verified during the transaction. All items must be checked and signed for. If the items are damaged in any way the delivery must be signed for as damaged and we must be notified of the damage immediately. All deliveries will be made during office hours only, no weekend or after hours deliveries can be made. We do not deliver on public holidays. Any items returned to us as non-deliverable will incur a re-delivery fee.
We aim to deliver your order within 7-14 working days, however in the unlikely event that your item is out of stock, we will contact you within 2 working days to discuss if you wish to backorder the item, offer an alternative (wherever possible) or for us to issue a full refund.
All International orders through our website Please contact us on 0845 3096356 to discuss any special order requirements.
1. Pick Up
All pickups are currently from our Long Eaton warehouse. Address is: Unit 2 Meadow Lane Long Eaton Nottingham NG10 2GD Warehouse opening hours are Monday-Friday 09:00am - 5:00pm Saturdays 10:00am – 16:00pm (closed public holidays) Pickups are either pre-paid orders or cash and card at the warehouse. No items can be reserved without full payment in advance. Please call prior to collecting an item that you wish to pay cash for and have not ordered to ensure that we have it in stock.
2. Courier Delivery
All of our products carry a minimum 12 month manufacturer’s warranty. In the unlikely event that your product should become faulty, please call us on or email us at email@example.com with the following information: Date of purchase, Sales Invoice number, contact information including your address and a telephone number. Please describe the issue in detail and please email us photographs of the fault to help us ascertain the problem and allow us rectify any issues in the best way possible.
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item only. This will be at your own cost. Returns must be notified to us within 2 days of receiving any items and must be unused, free from defects and returned in their original packaging, along with all parts and Instructions etc. Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging. Regretfully we cannot accept back self-assembly items, once they have been removed from the packaging and/or part or fully assembled, unless they do not comply with the description given, are faulty, or are not fit for any stated purpose. We will issue a returns number which must be marked clearly on the outer packaging of the item(s) should you wish to return an Item. Once we have received any returned items and checked them we will refund your money, less any shipping costs, only if the Item is received in original packaging and in an undamaged re-saleable condition.
Please contact us within 2 days to let us know you are returning any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered. You may deliver the goods back to our warehouse. In all instances, any returns will require a returns number. This will be issued by our customer service team. The number MUST be clearly marked on the outer packaging of the item(s) to be returned. We cannot accept delivery of any returned items that do not have a returns number issued by us and not marked clearly on the box. Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee.
All of our product measurements are in Metric centimetres or millimetres.
All product weights listed are based upon the manufacturer’s specification and are in Metric kilograms.
All Items listed are usually available from stock. In the case of item shortages or product issues, the customer will be contacted and the order supplied when goods are in stock.
Website Use & Images
Content and images on this website is intended to provide a guide only and any errors or omissions are unintentional. Due to variables such as but not limited to colour variations on computer monitors, individual computer display settings and lighting conditions, availablebeds.com will not accept responsibility if there is a slight difference in colour between products and photos on the website.
Payment is taken through Sage pay via their secure servers. Payment is taken on order placement to secure stock. We accept Visa/Debit/MasterCard but NOT Amex or American Express
Any refunds are made in accordance with the original payment method. We do not offer cash refunds for online purchases. Refunds can take 3-5 working days to clear through the banking system.
Monday - Friday 09:00am - 17:00pm
Saturday 10:00am – 16:00pm