Returns and Refunds
Please note our delivery address
for any products or accessories:
Available Beds
Burton-on-Trent
This is the address of our logistics
team – we cannot accept any products at our
premises in Sutton Coldfield – this is an
administrative office only. Please give us a call
and we will be happy to make all the necessary arrangements.
Returns of incorrect,
faulty or damaged items
In the unlikely event that your goods are either
damaged, faulty or incorrect within 14 days of your
delivery, please contact us immediately on 0121
321 2035 (Mon - Sat 09.00 - 17.00). We will offer
you either the choice of:
- An exchange of faulty part
or product; or
- Collection with full refund.
This does not affect your statutory
rights.
Returns
If you are not happy with your purchase for any
reason you can return it to us and we will refund
you with the amount paid for that item.
Returns must be notified to us
within 7 days of the purchase date and items must
be unused, free from defects and returned in their
original packaging.
Due to hygiene reasons we are
unable to accept back any mattresses that have been
removed from the original packaging.
Once we have received any returned
items and checked them we will refund your money,
less any shipping costs.
Returns Procedure
Please contact us within 7 days to let us know you
are returning any items. We will need to know your
order reference, the model name and size of the
model you are returning and the date you ordered.
You may deliver the goods back
to our warehouse or alternatively we can arrange
collection at a minimum cost off £50 which
we will deduct from the refund.
Please note this returns
policy does not apply to items that have been specifically
tailored to your requirements or special order items
which may be subject to a restocking fee.
